Terms & Conditions

Welcome to Patchorama. These Terms & Conditions outline the rules and regulations for using our website and purchasing our products, including custom embroidery patches, iron on patches, woven patches, leather patches, and more. By accessing our website or placing an order, you agree to be bound by these terms.

1. Definitions

  • “We”, “Our”, “Us” – Refers to Patchorama.

  • “You”, “Your” – Refers to the customer or website user.

  • “Products” – Refers to custom embroidery patches and other patch types offered by Patchorama.

2. Use of Website

By using our website, you agree to:

  • Provide accurate and truthful information when placing an order.

  • Not use our site for fraudulent or illegal purposes.

  • Not copy, reproduce, or distribute our website content without permission.

3. Orders & Payment

  • All orders are subject to acceptance and availability.

  • Prices are listed and may be updated without notice.

  • Payment must be completed before production begins.

  • For custom orders, we may require design approval before manufacturing.

4. Custom Patch Production

  • All custom embroidery patches, iron on patches, woven patches, and leather patches are made based on your provided design or approved artwork.

  • We are not responsible for design errors provided by the customer.

  • Colors may vary slightly due to screen and production differences.

5. Shipping & Delivery

  • We offer domestic and international shipping.

  • Delivery times are estimates and may vary based on location and shipping method.

  • Patchorama is not responsible for delays caused by customs, courier services, or events beyond our control.

6. Returns & Refunds

  • Custom-made products are non-refundable unless they are defective or made in error by us.

  • Claims for defective or incorrect products must be made within 7 days of receiving your order.

  • Approved refunds will be processed to your original payment method.

7. Intellectual Property

  • All website content, designs, and product images are the property of Patchorama.

  • Customers are responsible for ensuring they have the legal right to use any logos, designs, or trademarks submitted for custom patches.

8. Limitation of Liability

Patchorama will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

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